15ok Privacy Policy

Last Updated: January 2026 | Effective Date: 1 January 2026

15ok is a trusted online gaming platform in Bangladesh. We are fully committed to protecting the privacy of our users. This privacy policy will inform you about how 15ok collects your personal information, how it is used, with whom it may be shared, and what your rights are.

We believe that transparency around data is the core foundation of a healthy and trustworthy platform. This policy has therefore been written in simple and clear language so you can understand how your information is being managed.

This privacy policy applies when you use our services through the 15ok website, mobile app, or any other channel. Please read this policy carefully.

15ok collects various types of information. This information is mainly of two kinds: what you provide directly and what is collected automatically.

2.1 Information Provided Directly

When you register with 15ok or use our services, we may collect the following information:

• Full name and date of birth (for age verification)
• Email address and contact details
• bKash, Nagad, or Rocket account number (for transactions)
• National ID card or passport details (when identity verification is required)
• Username and password you create
• Messages sent via live chat and email

2.2 Automatically Collected Information

Information that is collected automatically when you use 15ok:

• IP address and device identifier
• Browser type and operating system
• Cookies and session data
• Gaming activity logs (game history, bet amounts, win and loss records)
• Login time and duration spent on the site
• User navigation patterns

15ok uses your information only for legitimate purposes. We never collect unnecessary information without your permission.

3.1 Account Management

We use your personal information to create, manage, and keep your 15ok account secure. This includes identity verification, password resets, and sending account-related notifications.

3.2 Financial Transaction Processing

The necessary information is used to process deposits and withdrawals via bKash, Nagad, or Rocket. Information is also used to prevent financial fraud and to comply with anti-money laundering (AML) regulations.

3.3 Service Quality Improvement

To improve your gaming experience, we analyze information about your preferences and activity. Through this, we can provide you with relevant games and promotional offers.

3.4 Security and Fraud Prevention

We use information to ensure platform security and to detect and prevent unauthorized access or fraudulent activity.

3.5 Responsible Gaming

By monitoring your gaming behavior, we try to ensure responsible gaming. If unusual gaming patterns are detected, we may get in touch with you.

3.6 Legal Obligations

We retain necessary information to comply with applicable laws and regulations and to follow the directives of relevant authorities.

Cookies are used on the 15ok website. Cookies are small text files stored in your browser that help improve your user experience.

• Essential Cookies: Essential for login sessions and security — these cannot be disabled.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Help analyze site performance.

You can control cookies by changing your browser settings. However, disabling certain cookies may cause some features of the platform to not work properly.

15ok does not sell your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

Our partners include payment processors (bKash, Nagad, Rocket), game software providers (such as Pragmatic Play, JILI, PG Soft, Spribe), and technical infrastructure and cybersecurity service providers. They receive only the information necessary to provide their specific services and may not share it with third parties.

5.2 Legal Requirements

In the case of a court order, government directive, or legal obligation, necessary information may be provided to the relevant authorities.

5.3 Fraud Prevention

If serious fraud or unlawful activity is identified, limited information may be shared in cooperation with investigating agencies.

The security of your information is our highest priority. 15ok uses industry-standard security technology as a safe and reliable platform.

• SSL Encryption: All data transmissions are protected by 256-bit SSL encryption.
• Server Security: Data stored on our servers is protected by multiple layers of security.
• Access Control: Only authorized personnel can access the necessary information.
• Regular Audits: Our security systems are regularly tested and updated.
• Firewall Protection: An advanced firewall system prevents unauthorized access.

However, no method of transmitting or storing information over the internet is completely secure. We strive to ensure the highest level of protection, but it is not possible to guarantee 100% security.

15ok does not retain your personal information longer than necessary. The retention period is determined based on the following factors:

• All relevant information is retained while the account is active.
• Even after an account is closed, financial transaction records are kept for a specified period as required by law.
• Information required to comply with anti-financial fraud regulations is retained for a defined period.
• Once the applicable period has passed, information is securely deleted or anonymized.

You have certain important rights regarding your personal information that 15ok respects:

8.1 Right to Know

You have the right to know what information we hold about you. By sending a request to [email protected], you can receive a copy of your information.

8.2 Right to Correction

If your information is incorrect or incomplete, you have the right to request that it be corrected. This can be done directly in account settings or through support.

8.3 Right to Deletion

In certain circumstances, you may request that your personal information be deleted. However, due to legal obligations, we are required to retain some information for a specified period.

8.4 Right to Restrict Processing

In some cases, you may place restrictions on the processing of your information. Send this request to [email protected].

8.5 Right to Complain

If you have any concerns about how we manage your data, please contact us directly first. We will try to resolve the issue quickly and satisfactorily.

15ok is for users aged 21 and above only. We do not knowingly collect any information from minors. If we become aware that a minor has used our platform, we will immediately close their account and securely delete the related information.

Our request to parents — please be vigilant to ensure your child does not use 15ok or similar platforms. If you find out that your child has used our platform, please notify us immediately at [email protected].

The 15ok platform does not contain any links to third-party websites. However, game provider companies (Pragmatic Play, JILI, PG Soft, Spribe, etc.) may have their own privacy policies. 15ok is not responsible for the privacy policy or data management of any other entity.

15ok reserves the right to update this privacy policy as needed. If any significant changes are made, we will notify you in the following ways:

• A notification will be sent to your registered email.
• The "Last Updated" date at the top of this page will be changed.
• You may be informed about important changes when logging into the platform.

If you continue using 15ok after the changes, you will be considered to have accepted the updated policy. It is therefore recommended that you review this page regularly.

If you have any questions, comments, or requests regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: Bengali-language support available around the clock (24/7)

We try to process all privacy-related requests as quickly as possible. Complex requests may take additional time, and in such cases we will notify you separately.